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NSW Health Patient Survey

The NSW Health Patient Survey has been developed to gain information from patients and carers across NSW about their experiences with health care services. The annual survey is one of several strategies used by Greater Western Area Health Service (AHS) to gain a picture of patient and carer experience.

This initiative commenced in 2007 and each year over 200,000 surveys are mailed to patients and carers in NSW who accessed inpatient or non-inpatient services during the month of February.

Categories included in the survey are:

Overnight Inpatients
Day Only Inpatients
Paediatric Inpatients
Non-Admitted Emergency Patients
Adult Rehabilitation Inpatients
Outpatients
Community Health Clients
Cancer Inpatients and Outpatients

The surveys ask questions about the dimensions of care that research shows patients value including:

Access to care
Respect for patient values, preferences, and expressed needs
Coordination and integration of care
Information and education
Transition and continuity
Physical comfort
Emotional support and alleviation of fear and anxiety
Involvement of family and friends

Patients and carers responding to previous surveys have provided valuable information to assist Greater Western AHS in improving our services.

If you require assistance with the survey help is available through the following Hotline numbers.

Hotline Numbers
The Survey Hotline - 1800 220 936
Ipsos Survey Hotline operates Monday to Friday between 9am and 7pm.
Hotline staff will aim to answer and resolve queries.

Healthcare Interpreter Service Hotline - 1800 674 994
This service will assist non-English speaking patients with additional information on the survey and with completing the survey.

Further information on the survey can be found from the documents and links below.

NSW Health Patient Survey Information Sheets